Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Last updated: January 1, 2024
1. Information We Collect
We collect information you provide directly to us when you use our services, including:
- Personal Information: Name, email, phone number, date of birth
- Account Information: Username, password, profile preferences
- Travel Information: Booking history, travel preferences, payment methods
- Device Information: IP address, browser type, device type
- Usage Data: Pages visited, features used, time spent
2. How We Use Your Information
We use your information to:
- Provide Services: Process bookings, manage reservations, and facilitate travel
- Personalize Experience: Show relevant content, remember preferences, and improve user interface
- Communicate with You: Send booking confirmations, updates, and support messages
- Analyze and Improve: Track usage patterns, analyze performance, and develop new features
- Ensure Security: Detect fraud, prevent abuse, and maintain system integrity
- Legal Compliance: Meet regulatory requirements and legal obligations
3. Information Sharing
We may share your information in the following circumstances:
- With Partner Agencies: For booking fulfillment and service delivery
- With Bus Operators: For route management and trip coordination
- For Legal Compliance: When required by law or regulation
- For Analytics: In aggregated, anonymized form for business intelligence
- With Payment Processors: For payment processing and fraud prevention
We never sell your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate security measures to protect your information:
- Encryption: All data transmissions are encrypted using industry-standard protocols
- Access Controls: Role-based access and strict authentication requirements
- Regular Audits: Periodic security assessments and vulnerability testing
- Secure Infrastructure: Protected servers and secure data centers
- Compliance: Adherence to data protection regulations and standards
5. Your Rights
You have the following rights regarding your personal information:
- Access: Request access to your personal data and information about how it's used
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Portability: Request transfer of your data to another service provider
- Restriction: Object to or restrict processing of your personal data
- Complaint: File complaint with data protection authority
6. Contact Information
If you have questions about this Privacy Policy or how we handle your information, please contact us: