How Can We Help?

Go to Search Rides, enter your departure city, destination, and date. Choose an available bus, select your seat, and complete payment. Your QR e-ticket is sent instantly.

You can cancel a booking up to 2 hours before departure from your account dashboard. Refund eligibility depends on the operator's policy shown at booking time. Changes to date or seat require cancelling and rebooking.

Check your spam folder first. If it's not there, log in to your account — your ticket is always available under "My Bookings". You can re-download or resend it from there. If the issue persists, contact us.

Yes. During checkout you can enter the passenger's name and contact details. The ticket will be issued in their name and can be sent to their phone or email.

We accept Lumicash, Ecocash, and major debit/credit cards. All payments are processed securely and you receive a confirmation immediately after payment.

This is usually a temporary hold that reverses within 24–48 hours. If it doesn't, contact us immediately with your transaction reference number and we'll resolve it within one business day.

Approved refunds are processed within 3–5 business days back to your original payment method. Mobile money refunds are typically faster (1–2 days).

Open your booking from "My Bookings" and tap "Track Bus". Live tracking becomes available 30 minutes before the scheduled departure. You'll see the bus position updated in real time on a map.

Delays are shown in the live tracking view. If the delay is significant and you need to cancel, you can do so from your booking and request a refund. For urgent issues, call us directly at +257 22 352 864.